Legal and Regulatory Notices

Taylor Street Solicitors LLP is a limited liability partnership registered in England & Wales under number OC346329 and with VAT number 945 7014 18 . Its registered office and principal place of business is at 78-82 Victoria Road, Aldershot, Hampshire, GU11 1SS. A list of members is available at the registered office. The firm is regulated by the Solicitors Regulation Authority. A copy of the SRA’s rules may be viewed on the SRA website at www.sra.org.uk/code-of-conduct.

The firm maintains professional indemnity insurance in accordance with the rules of the Solicitors Regulation Authority. Details of the insurers and the territorial coverage of the policy are available for inspection at our registered office.

COMPLAINTS PROCEDURE

Details of our complaints procedure are available by request at the registered office. The SRA provides complaints procedures which are available to clients if we are not able to resolve the complaint ourselves.


DATA RECORDS

If you submit an enquiry through our website, we will normally keep a record of your email address and other details supplied by you. We will not disclose any personal information you provide by means of this website to third parties without your written consent, except to our data processors or as otherwise permitted by data protection law. Email addresses and other personal details supplied through this website will be used for the purposes for which you supply them or for which you give your consent. Information, such as browsing behaviours, which we obtain from users by automatic means may be used to analyse website traffic in order to improve the website and the services we offer but no individual users will be identified.

QUALITY COMMITMENT

Here at Taylor Street Solicitors we are committed to exceeding expectations. We aim to ensure that quality legal advice is delivered with a high level of service in a timely, confidential and professional manner.

We are regulated by the SRA and are bound by the Solicitors Code of Conduct.

We value your opinion and invite your feedback.

If you are dissatisfied with any aspect of our service, in the first instance please direct your concerns to the person with conduct of your matter.  If this does not resolve the matter then a formal complaint in writing should be made to the partner responsible, as per our client care letter, receipt of which will be acknowledged within 7 days of receipt.

Your complaint will be fully investigated and a response will be sent within a further 14 days setting out the proposed resolution.  If in the event your complaint is received more than 28 days after your matter has concluded, it may be the case that we need to retrieve your file from our secure archive and therefore a further 7 days will be required.

If you remain unsatisfied following the findings of our investigations you can take your complaint to the Legal Ombudsman within 6 months of the conclusion of your case.

Contact details for the Legal Ombudsman:

Millbank Tower
Millbank
London
SW1P 4QP

Tel: 0845 015 4033
Fax: 020 7217 4160
www.ombudsman.org.uk

QUESTIONS OR COMMENTS

If you have any questions or comments, or wish to get in touch for any other reason reason, please send an email to lawyers@taylor-street.co.uk or submit a "request a reply" form in the contact us section of the website.